respondus lockdown browser update failed

If such a redirect is occurring, your Respondus server profile should have the actual Schoology URL that includes your institution's name.

All extra LockDown Browser apps need to be moved to the trash, and then the trash should be emptied.ģ) For Schoology, if you have specified a URL of '' for your Respondus server profile, you need to ensure that a logon via that URL doesn't redirect. You can only have one for auto-launch to work.

You'll want to ensure that your server profile is set to 'No' for the setting 'Hide this server from LDB.'Ģ) If you have multiple LockDown Browser 'apps' installed on your Mac. This error can occur for 'auto-launch' environments (D2L, Schoology) when any of the following are true:ġ) Your Respondus server profile is hidden. If allowed by the instructor, there is also LockDown Browser for iPad. If the deadline for an exam is near, we suggest locating another computer, Windows or Mac, with LockDown Browser. One suggestion is to use the computer or a different computer on another network such as an Internet Café or community library. the ISP is preventing or restricting access to the Respondus servers (*., *.) or the school's LMS server. If the student is sure the correct navigation path is being followed, and the error still occurs, then the cause is likely related to one of the following: It's important for students to only access the exam by first navigating to the course and then going to the appropriate test area or content area within the course. The error can be caused by accessing the exam through a 'reminder' entry in a toolbar or dashboard outside the course such as the 'You have quizzes that are due' in the LMS home page. Please notify your instructor that they need to access the LockDown browser dashboard to fix this problem., it indicates the browser cannot retrieve the settings for the LockDown Browser-required exam. When an individual student reports the warning message There is a problem with the setting for this exam.

Respondus lockdown browser update failed